Widerrufsrecht

Refund Policy All products sold on nexorano.store are digital products. Because digital products are delivered instantly and cannot be physically returned, our refund policy differs from standard physical goods policies. General rule Due to the nature of digital products, we generally do not offer refunds once a product has been successfully delivered, downloaded, accessed, or used. When a refund may be reviewed We will review refund requests on a case-by-case basis in the following situations: - You were charged twice for the same product (duplicate purchase) - You did not receive access to your product and we were unable to resolve the issue - The product was delivered incorrectly or does not match the description - A technical error on our side prevented access entirely EU Consumer Rights If you are located in the European Union, you may have a 14-day right of withdrawal under applicable consumer protection law. However, by completing your purchase and accessing or downloading the digital product, you expressly consent to immediate delivery and acknowledge that you lose your right of withdrawal upon access or download, in accordance with Article 16(m) of Directive 2011/83/EU. How to request a review To request a refund review, contact us at nexorano.store@gmail.com with: - Your order number - A description of the issue - Any relevant screenshots or details We aim to respond within 2 business days. What we do not cover We do not offer refunds for: - Change of mind after access or download - Failure to read the product description before purchase - Incompatibility with third-party software not listed in the product description Contact: nexorano.store@gmail.com